Refund policy

Return & Refund Policy

KOOL TO BE YOU

Last Updated: October 2026

At KOOL TO BE YOU (KTBY), every piece is created with care and individuality in mind. We want you to feel confident when shopping with us.

This policy explains our return, exchange, cancellation, and refund procedures.

1. Returns

We accept return requests within 30 days of delivery for eligible products.

To qualify for a return, an item must:

Be unworn and unwashed.
Be in its original condition.
Have original tags attached, where applicable.
Be returned with original packaging when reasonably possible.
Meet the eligibility requirements described below.

To request a return, contact support@kooltobeyou.com with your order number and reason for the request.

Please do not send merchandise back before receiving return instructions.

2. Non-Returnable Items

The following items are generally not eligible for discretionary returns:

Gift cards.
Items clearly marked final sale before purchase.
Products personalized specifically for an individual customer.
Items damaged through misuse, improper care, or normal wear.

Some KTBY apparel is produced or customized after an order is placed. Being produced on demand does not automatically mean an item is personalized.

Return eligibility for standard KTBY designs will be determined by the terms disclosed at purchase and this policy.

These exclusions do not limit rights available under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Email support@kooltobeyou.com and include:

Your order number.
A description of the issue.
Clear photographs, when appropriate.

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.

For verified fulfillment errors or defective merchandise, customers will not be responsible for return shipping costs.

4. Exchanges

If you would like to exchange an eligible item for a different size, please contact us within the 30-day return window.

Size exchanges are subject to product eligibility, inventory, and fulfillment availability.

If a direct exchange is unavailable, we may offer an eligible return and refund so you can place a new order.

5. Order Changes and Cancellations

Because some KTBY products are produced or customized after purchase, orders may enter production shortly after they are submitted.

If you need to change or cancel an order, contact support@kooltobeyou.com as soon as possible.

We will attempt to accommodate requests when feasible. However, changes or cancellations may not be possible once production or fulfillment has begun.

This does not affect cancellation or refund rights provided by applicable law.

6. Refunds

Once an eligible return is received and inspected, we will notify you of the outcome.

We aim to complete inspections within 3–5 business days of receiving the returned merchandise.

Approved refunds will be issued to the original payment method, unless another arrangement is required by law or agreed upon.

After a refund is issued, banks and payment providers may require approximately 5–10 business days to post the funds.

These processing estimates do not override any shorter refund deadline required by applicable law.

7. Return Shipping

Customers are generally responsible for return shipping costs for discretionary returns, including eligible size or preference-related returns.

KTBY will cover appropriate return shipping costs for verified defective, damaged, or incorrectly shipped items.

Return instructions and the applicable return address will be provided after your request is reviewed.

8. Consumer Rights

Nothing in this policy excludes, restricts, or replaces consumer rights or remedies that cannot lawfully be waived.

Where applicable law provides additional protections, those protections will apply.

9. Contact Us

For return requests, exchanges, cancellations, damaged merchandise, or refund questions, please contact: