Shipping policy

KOOL TO BE YOU

Do It Your Way. Wear It Your Way.

At KOOL TO BE YOU (KTBY), every order is an expression of individuality. We work with trusted production and fulfillment partners to prepare and deliver your apparel with care.

We believe in transparency, so here's what you should know before placing your order.

1. Order Processing & Production

Many KTBY products are produced or customized after an order is placed.

Production and preparation times vary depending on the garment, design, availability of materials, and fulfillment location.

Production time is separate from shipping time. Estimated delivery dates displayed during checkout may include both processing and transit time.

Once an order enters production, changes or cancellations may no longer be possible.

2. Shipping Rates

Shipping charges are calculated during checkout based on factors that may include:

Delivery destination
Package weight
Products and quantities ordered
Available shipping methods
Fulfillment location

Your applicable shipping charge will be displayed before you complete your purchase.

Orders containing multiple items may be shipped in separate packages, depending on production and fulfillment requirements.

3. Estimated Delivery Times

KTBY works with domestic and international fulfillment facilities. The location used to fulfill an order may vary depending on product availability and production requirements.

Delivery times depend on the shipping method, destination, production schedule, and carrier conditions.

Some international fulfillment services may require approximately 14–24 business days in transit, although individual orders may arrive sooner or later.

These figures are estimates, not guaranteed delivery deadlines. Additional production time may apply.

Remote destinations, including Hawaii, Alaska, and certain rural areas, may experience longer delivery times.

4. Order Tracking

When tracking information becomes available, it may be provided through a shipping confirmation email or your order status page.

Tracking updates may take time to appear after a shipment has been processed.

Some orders containing multiple items may generate more than one tracking number.

5. Shipping Delays

Although we work to provide accurate delivery estimates, delays may occur because of:

Weather conditions or natural disasters
Carrier disruptions
Customs processing
High-volume shipping periods
Production delays
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us so we can investigate and help determine the appropriate next steps.

Nothing in this policy limits rights or remedies available to customers under applicable consumer protection laws.

6. Incorrect Shipping Information

Customers are responsible for reviewing their shipping details before submitting an order.

If you notice an error in your address, contact us as soon as possible at support@kooltobeyou.com.

We will attempt to accommodate corrections when possible, but address changes cannot be guaranteed once an order has entered production or shipping.

7. Lost, Missing, or Damaged Shipments

If your order is marked delivered but you cannot locate it, please check the delivery location, household members, and any available carrier tracking information.

If your shipment is lost, arrives damaged, or contains an incorrect item, contact us at support@kooltobeyou.com with your order number and a description of the issue.

Photographs may be requested when appropriate to help investigate damaged or incorrect items.

We will review the situation and work toward a resolution consistent with our policies and applicable law.

8. International Orders, Customs & Duties

International shipping availability and costs depend on the destination and the options offered at checkout.

Depending on the destination and shipping arrangement, customs duties, import taxes, or other charges may apply.

Any applicable charges and responsibilities will be determined by the shipping terms presented at checkout and applicable laws.

Customs inspections and clearance procedures may affect delivery times.

9. Returns & Exchanges

For information about returns, exchanges, defective items, and refund eligibility, please review our Refund Policy.

Because some products are made or customized after purchase, certain changes or returns may be subject to restrictions, except where applicable law provides otherwise.